Businesses grow when they find reliable ways to provide an excellent customer experience and gain more qualified leads, conversions, and sales.
In 2021, using a live chat service on your website is a quick way to boost your business growth, as 79% of customers favor live chat over other support channels.
Did you know that 38% of customers are more likely to purchase from businesses with live chat support systems?
However, it can be nerve-racking to choose the best option for your website from several free WordPress live chat plugins.
Keep reading to learn:
- Why your business can benefit from having live chat support on your website
- The 16 best free WordPress live chat plugins to choose from
Benefits of Adding a Live Chat Option to Your WordPress Website
Live chat solutions have several advantages for your business.
Adding a WordPress (WP) live chat support plugin to your website will empower you to:
Provide an Excellent Customer Experience
When customers visit your website, they want quick help and guidance.
According to PwC, friendly and knowledgeable help are among the most important aspects of customer experience.
An efficient way to provide a better customer experience while saving time and answering objections is by adding live chat support to your website.
The majority of free WordPress live chat plugins allow multiple conversations to improve customer satisfaction.
Moreso, these plugins enable real-time problem solving, making it easier to deliver solutions to the right customers when they need them.
Gain Consumers’ Trust and Loyalty
According to Oracle, 90% of customers claim live chat gives them confidence because they know they’ll get help in real-time.
Essentially, having live chat support on your WordPress website will build customers’ trust in your brand. When visitors get a live chat experience on your website, they’re more likely to return and make a purchase.
You’ll earn your website visitors’ trust and gain a competitive edge in your industry through personalized chats, prompt responses, and the helpful answers you provide.
Boost Website Conversions and Sales
By guiding website guests through their journey from the time they land on your website, you will help them make quick buying decisions, shortening the sales cycle.
Using advanced targeted trigger options will help you reduce the sales abandonment rate and increase conversions and sales.
Studies have shown that more people buy from companies that provide a live chat experience.
Live chat also empowers you to create answers to common questions. When you make these preset answers, you’re able to provide proactive support, better engagement, and quick response time, ultimately boosting conversions.
With targeted messages and proactive triggers through WordPress live chat plugins, you’ll turn a user from a website visitor to a potential customer to a customer and repeat buyer.
Improve Customer Engagement and Acquisition
Live chat supports boost engagement and onboarding of new customers.
When the website experience is impressive, and agents are always ready to attend to customer needs, it will be easy to keep website visitors engaged until they become paying customers.
Customers who already trust your website because of the live chat experience will be confident and convinced to submit their information or make purchases.
Offer Better Customer Support
According to research, most people prefer live chat to email or phone support.
You will sell more if you prioritize offering better customer support through live chat systems rather than just relying on the traditional channels of customer engagement such as emails, phone calls, or direct messages.
With less cost, you can get more efficiency. Using live chat support on your website will reduce the cost of hiring support agents, helping you better manage your finances.
With WordPress live chat plugins, you can:
- Manage multiple customer queries and chats with the ability to have numerous support agents to make customer management simpler
- Understand and offer quick and effective solutions to the problems website visitors might have, all in real-time
- Attend to visitors offline using AI (artificial intelligence) chatbots
- Handle customer requests over long service hours, including weekends, with minimal disruption and privacy
- Offer support in multiple languages
- Track visitors and initiate conversations
16 Best WordPress Chat Plugins
Are you looking for the best live chat plugin for your WordPress website to get more leads, increase your website conversions and sales, and provide an outstanding customer experience?
Here are the top 16 free live chat plugins you can choose from for your WordPress website:
1. HubSpot All-In-One Marketing
HubSpot All-in-One Marketing is a free WordPress live chat plugin that helps you coordinate your marketing efforts.
You can add HubSpot All-in-One Marketing to your website to engage and gather lead information for up to one million website visitors.
You can then manage these contacts in HubSpot’s CRM (customer relationship management) software. HubSpot offers other helpful tools, such as a popup plugin and a form builder.
HubSpot All-in-One Marketing includes three different live chat systems you can integrate with your WordPress page to boost customer engagement and generate qualified leads for your business.
Key Features of HubSpot:
- Attractive live chat widget
- Three live chat types: support, sales, and automated chatbot (for offline help)
- Real-time messaging
- Email marketing for lead nurturing
- Ticketing system
- Integration with WordPress pages
- CRM integration
- Built-in analytics and visitor tracking
- Multiple chat agent support
- Available for mobile (IOS, Android)
Best free WordPress live chat plugin for: Businesses that use CRM software and are interested in lead generation.
Download HubSpot All-in-One Marketing.
2. LiveChat – WP Live Chat Plugin for WordPress
LiveChat is another free WordPress live chat plugin that empowers fast and proactive communication between businesses and their customers.
You have to be a LiveChat customer to use the LiveChat WordPress plugin for free. The chat window is responsive and works well on all devices and browsing interfaces.
LiveChat also offers straightforward and fast customer support.
Key Features of LiveChat:
- Customizable chat widget
- Ticketing system
- Instant phone calls
- Multiple live chat sessions
- Triggers and website guest tracking
- Proactive chat invitations (personalized messages)
- Integration with CRM, email marketing, and social media platforms, including Salesforce, Zendesk, Mailchimp, HubSpot, and Facebook
- Mobile app
Best free WordPress live chat plugin for: E-commerce businesses that need 24/7 customer support.
Download LiveChat – WP Live Chat Plugin.
3. tawk.to Live Chat
tawk.to is one of the most popular WordPress live chat plugins, with almost four million businesses using it.
With tawk.to, you can chat with your website visitors free of charge. It offers a smooth process, with no spam or ads.
tawk.to is a very flexible and customizable plugin that supports all browsers and lets you assign multiple agents to customer chats for free.
Key Features of tawk.to:
- Responsive live chat widget
- Color schemes for widget customization
- Visibility option settings
- Real-time website visitor tracking
- Available for mobile
- Smart trigger option
- Single dashboard interface for effective communication
- Unlimited number of chat agents
- Supports translation plugins for international sales
Best Free WordPress Live Chat Plugin for: Businesses that need a simple plugin for lead generation and sales.
4. JivoChat Live Chat
JivoChat is another powerful and free WordPress live chat plugin you can use for your e-commerce website.
JivoChat is lightweight, versatile, and compatible with all devices.
With JivoChat’s real-time chat functionality, you can easily communicate with website guests effectively.
Key Features of JivoChat :
- Fast-loading chat feature
- Single communication hub for all social media/chat channels like Whatsapp and Messenger
- Offline messages and instant call features
- Built-in CRM
- Automatic language translator
- Real-time visitor tracking
- Advanced trigger options
- Automated responses
- Typing insights
- Integration with API, webhooks, and other CRM solutions
Best free WordPress live chat plugin for: E-commerce websites that want a central communications hub for their chats.
5. Zendesk Chat
Zendesk Chat is a free WordPress live chat plugin that empowers you to solve your visitors’ problems in real-time.
With Zendesk Chat, you’ll not only provide a better website experience but increase your sales too.
When you use Zendesk Chat’s free version, you’ll get access to a user-friendly dashboard and chat history of up to 30 days (but you can only attend to one concurrent conversation).
Key Features of Zendesk Chat:
- Customizable and straightforward chat widget
- Optimized for mobile usage
- Smart trigger options
- Built-in analytics
- Website visitor tracking
- Automatic translator for over 40 languages
- Integration with the top CRM services like Salesforce, Zendesk, and UserVoice
- Available for mobile
Best free WordPress live chat plugin for: Businesses that use CRM software (runner-up).
6. Tidio – Live Chat, Chatbots & Email Marketing
Tidio is a WordPress live chat plugin that is free and responsive.
It’s easy to set up and customize Tidio’s live chat plugin. Its live chat software enables you to send notifications to your website visitors when you’re back online.
Key Features of Tidio:
- Responsive chat widget with easy customization
- Single panel to access chats on different channels, including social media platforms, emails, and messages
- Email marketing option
- Automatic translator for 183 languages
- Website visitor tracking
- Offline messages
- Integration with popular CRM, e-commerce, and email marketing services like Salesforce and Mailchimp
- Dedicated applications available for mobile, tablets, and desktops
Best free WordPress live chat plugin for: Small businesses and e-commerce websites that need increased sales and customer support.
7. Pure Chat – Live Chat Plugin & More!
Pure Chat is a free WordPress live chat plugin that provides unlimited chat options. You can use this plugin to manage customer queries effortlessly.
Pure Chat is a customizable, user-friendly, and easy-to-use live chat plugin — but it’s less advanced than most of the other live chat plugins on this list.
Key Features of Pure Chat:
- Customizable live chat widget
- Transcript of chat history
- Different trigger options
- Email forms (when offline)
- Simultaneous chat with multiple website guests
- Offline widget display option
- Automated responses
- Integration with popular website builders and CRM like Squarespace and HubSpot
- Mobile application available
Pure Chat’s pro version includes real-time analytics and website visitor tracking.
Best free WordPress live chat plugin for: Small businesses looking for a simple live chat solution.
8. Live Chat by Formilla
Live Chat by Formilla is an effective free WordPress live chat plugin for generating leads and sales through highly targeted automatic emails while managing them through your CRM.
Live Chat by Formilla is similar to HubSpot but with limited chat agent support. With Live Chat by Formilla’s free plan, you can only have one chat agent attending to a single concurrent chat conversation.
Key Features of Live Chat by Formilla:
- Easy-to-customize live chat widget
- Offline chats
- Detailed trigger options
- Automated responses and file sharing
- Support for multiple languages
- Email marketing
- Integration with top CRM and email marketing services
- Ticketing system
- Real-time website visitor tracking
- Available for mobile
Best free WordPress live chat plugin for: Businesses interested in lead generation (runner-up).
Download Live Chat By Formilla.
9. WP-Chatbot for Messenger
WP-Chatbot for Messenger empowers you to respond to your Facebook messenger and website chats in one place.
WP-Chatbot is primarily for businesses that gain their customers through Facebook.
Key Features of WP-Chatbot:
- Simple and customizable chat widget
- Chat blasts
- Marketing automation
- Analytics on Facebook Developer account
- No-code advanced chatbot sequences
- Compatibility with MobileMonkey’s marketing and customer service chatbot platforms, as well as various plugins, themes, and e-commerce platforms
- Integration with Facebook Business Page and Facebook Messenger, and other chatbot tools
- Works on all browsing interfaces
Best free WordPress live chat plugin for: Businesses that gain their customers through Facebook.
10. Wise Chat
Wise Chat is a free WordPress live chat plugin you can use on your website to reduce your support team’s workload.
Wise Chat is an easy-to-use plugin that helps you boost customer engagement and social networks through real-time messaging in chat rooms.
Key Features of Wise Chat:
- Responsive and customizable live chat widget
- Private and unlimited chat channels
- Custom website user name
- Message automatic cleanup
- Custom CSS and emoticons
- Channel analytics
- File sharing options
- Automatic language translator
- Available for mobile
Best free WordPress live chat plugin for: Small businesses looking to reduce their team’s workload.
11. 3CX Live Chat (WP Live Chat Support)
3CX Live Chat (formerly WP Live Chat Support) is an effective and popular free WordPress live chat plugin.
To reduce your support team’s workload, you can use 3CX Live Chat to add a chat box before and after every conversation. You can also manage multiple chats at once.
You can choose to host your website chats on 3CX’s servers to reduce website load time if your server is not very reliable.
Key Features of 3CX Live Chat:
- Customizable and user-friendly chat widget
- Live chat record storage
- Chat surveys and polls
- Draggable chat box
- Integration with Google Analytics
- User anonymity
- Missed live chat notification
- Compatibility with translation plugins for multilingual support
- Typing insights and preset answers
- Live chat widget appearance on specific pages
- 3CX integration for multichannel communications, including audio and voice chats
Best free WordPress live chat plugin for: Businesses that lack their own reliable servers.
12. Click to Chat
Click to Chat is an efficient and free chat plugin that lets you and your audience communicate directly on WhatsApp in a single click.
With Click to Chat, visitors can find answers to their questions by contacting your WhatsApp account, WhatsApp business account, or group chat.
Key Features of Click to Chat:
- Lightweight chat widget
- Animations
- Pre-filled messages
- Well-defined shortcodes
- Integration with e-commerce platforms like WooCommerce
- Nine styles, including image addition
- Hide chat widget option based on factors such as device, post ID, category, and post type
- Integration with Google Analytics, Facebook pixel, and Google Ads
Best free WordPress live chat plugin for: Businesses that use WhatsApp.
13. REVE Chat
REVE Chat is a free cloud-based WordPress live chat plugin.
REVE Chat provides a single platform that empowers you to manage communications with your customers in real-time on different channels, including audio or video chats, and on social networks like Viber and Facebook Messenger.
Key Features of REVE Chat:
- Intuitive and customizable chat window
- Auto trigger option
- Screen-sharing
- Real-time website visitor analytics
- Co-browsing with live chat and WordPress
- Customer query department management
- Chat monitoring
- Supports over 20 different languages
- Integration with WordPress and social media platforms
- 24/7 support on any weekday
- Mobile application available
Best free WordPress live chat plugin for: Businesses that use several different communication channels.
14. Chaty
Chaty is an omnichannel free live chat WordPress plugin that empowers you to interact with your customers on different communication channels. It supports up to 19 different platforms, including Instagram, SMS, Facebook, and Twitter.
With Chaty, you can communicate with your audience on their favorite chat platforms, and your customers can easily contact you after they exit your website.
Key Features of Chaty:
- Easy chat window customization
- Drag-and-drop interface
- Date scheduling
- Availability display
- Trigger and targeting options
- Attention effects
- Pending messages icon
- Custom channel button option
- WhatsApp chat popup
- Integration with Google Analytics, all WordPress themes, and e-commerce websites
- Integration with popular page builders, including Divi, Elementor, Beaver, and WooCommerce
- Mobile optimization
Best free WordPress live chat plugin for: Businesses that use several different communication channels (runner-up).
15. Userlike
Userlike is another free plugin that lets you chat with your customers through popular channels, such as SMS, Facebook Messenger, and WhatsApp.
Userlike enables continuous chats with website visitors as they move through different pages by keeping the chat box on the screen.
Key Features of Userlike:
- Customizable live chat window
- Automated responses
- Operator groups and registration forms
- Proactive chat invitations
- Multiple chats
- Intuitive native chatbot (Chat Butler)
- Automatic translator for seven languages
- Offline messages
- Service time and rating settings
- Real-time visitor and event analytics
- Integration with chat analytics, social networks, and other apps, including Slack, Facebook Messenger, Asana, Pipedrive, Telegram, and Help Scout
- Optimized for mobile
Best free WordPress live chat plugin for: Businesses that use apps like Slack or Asana.
16. Chatra Live Chat
Chatra Live Chat is a free WordPress live chat plugin that provides a trustworthy environment to convert your website guests to customers.
Chatra Live Chat saves your cart and increases your sales by empowering you to contact visitors on the checkout page proactively. This gives you a chance to guide your customers and attend to their concerns and questions.
Key Features of Chatra Live Chat:
- Simple interface
- Unlimited concurrent conversations
- Offline messages and group chats
- Typing insights and typo corrections
- Agent photos available pre-chat
- Real-time visitor analytics
- Advanced trigger option
- Intelligent form bot for custom contact forms
- Integration with email marketing services, Facebook, and e-commerce platforms such as WooCommerce
- Mobile application available
Best free WordPress live chat plugin for: Businesses proactive in converting customers.
Final Thoughts: The Top 16 Free WordPress Live Chat Support Plugins
With over half of businesses online claiming lead generation is their greatest marketing challenge, you need effective solutions to stand out amongst the competition.
WordPress live chat plugins are effective not just for lead generation but also for better conversions, sales, customer acquisition, and support.
Regardless of the size or type of business you do, WordPress live chat plugins will work if you choose your company’s most suitable solution from the list of free WordPress live chat plugins above.
Ready for more qualified leads and website experience? Get started with HubSpot today.
